Privacy Policy

Who we are

Relay Systems (“we”, “us”) provides automation software for businesses, including missed-call text-back, lead qualification and notifications. This policy explains what information we collect, how we use it, and the choices you have.

It covers two groups of people: businesses that use Relay Systems (our customers), and their customers who call or text a business that uses Relay Systems (“end customers”).

Information we collect

From businesses:

• Account details: name, email address and password (stored securely, never in plain text).
• Business details you enter: business name, phone, email, address, website, hours, service area and automation settings.
• Billing details: your subscription and invoices. Payments are processed by Stripe; we never see or store your full card number.

From end customers (people who contact a business that uses Relay Systems):

• Phone number and the time of a call or text.
• The content of text messages exchanged with the business's automation, such as answers to qualifying questions.
• Any details they choose to share, such as their name or the service they need.

Automatically: basic technical information needed to run and secure the service, such as error reports and sign-in activity.

How we use information

• To provide the service: answer missed calls, send and receive text messages, qualify leads and notify businesses.
• To manage accounts, subscriptions and billing.
• To send account emails, such as sign-up confirmations, password resets and new-lead alerts.
• To keep the service secure, prevent abuse and fix problems.
• To comply with the law.

We do not sell personal information.

Text messaging (SMS) and mobile information

End customers receive text messages from a business's Relay Systems number after they call or text that business. Message frequency varies. Message and data rates may apply. Reply STOP to stop receiving messages or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except the messaging providers needed to deliver the messages.

Who we share information with

We share information only as needed to run the service:

• The business the end customer contacted, which can see its own leads and conversations.
• Service providers that process data on our behalf: Supabase (database and hosting), Telnyx (calls and text messages), Stripe (payments) and Resend (email).
• When required by law, or to protect the rights, safety and security of our users and the public.

Each business can only see its own data. Businesses never see each other's data.

How long we keep information

We keep information while a business's account is active and as long as needed to provide the service, meet legal and accounting obligations and resolve disputes. A business can ask us to delete its account data; end customers can ask the business they contacted, or us, to delete their information.

Security

We protect information with encryption in transit, access controls that keep each business's data separate, and secure handling of passwords and credentials. No system is perfectly secure, but we work to protect your information and fix problems quickly.

Your choices and rights

• Businesses can view and update their details in Settings, and cancel at any time from Billing.
• End customers can reply STOP to any text message to opt out.
• You can ask us to access, correct or delete your personal information by contacting us below. Depending on where you live, you may have additional rights under local law.

Children

Relay Systems is a business service and is not intended for children under 13.

Changes to this policy

We may update this policy. We'll change the “last updated” date above and, for significant changes, notify businesses by email or in the app.

Contact us

Questions about privacy? Email support@relaysystems.link. See also our Terms of Service.